Internal Platform Enablement
Use C2O to move teams onto paved paths while improving reliability: clearer SLO policy, healthier on-call, and faster adoption.
Use case – Platform Lead / Head of Platform
Outcome
Platform teams adopt paved paths for build, deploy, and observability while reliability improves and on-call gets healthier.
Step 1 of the 3-step plan is to clarify the outcome using the Outcome Definition Worksheet for this scenario, then use the templates and playbooks below to run it.
Signals that matter
Each signal is backed by the metrics dictionary and the internal platform enablement case study.
Error budget burn
Error-budget policy compliance
Alert actionability rate
Reduction in alert noise
Deployment frequency
Services on paved paths
Mean time to restore (MTTR)
Median MTTR (after)
Pages per shift (on-call)
Pages per shift target
Run this now
Move from reading to action with a small starter stack: one outcome worksheet, one contribution map, and two lifecycle playbooks.
Outcome Definition Worksheet
Define 2-4 measurable outcomes, acceptance criteria, and success signals for your platform initiative.
Contribution Mapping Canvas
Map Drive/Contribute/Enable/Advise/Inform across phases for platform, SRE, and product teams.
Build: Paved Paths Playbook
Design and roll out CI + deploy and observability paved paths with clear thresholds and rollback drills.
Adopt: Benefits Realization Playbook
Plan adoption cohorts, scorecards, and benefits validation for paved paths and SLO policy.
Decision rights
Decision Rights & Escalation Ladder
Make it explicit who drives platform decisions, how escalation works when budgets are at risk, and what holds adoption when thresholds are crossed.
View Decision Rights hubCase proof
Before/after metrics and decision records from an internal platform enablement initiative.
Internal Platform Enablement
A platform team aligned paved paths, SLO policy, and enablement around a single outcome, improving both reliability and adoption.
| Metric | Before | After |
|---|---|---|
| Error-budget policy compliance | Below policy on several services | Evidence |
| Alert noise ratio | High, untracked noise from bespoke pipelines | Evidence |
| MTTR (median) | 58 minutes | Evidence |