Use case · Platform Lead / Head of Platform
Internal Platform Enablement
Use C2O to move teams onto paved paths without becoming the bottleneck: clearer SLO policy, healthier on-call, and faster adoption of shared CI/CD and observability.
Outcome
Platform teams own a small set of paved paths for build, deploy, and observability. Product teams adopt those paths, error-budget policy compliance rises, alert noise drops, and on-call becomes sustainable across services.
Good fit when...
- You're running or building an internal platform (CI/CD, observability, shared services)
- On-call and reliability feel fragile or unfairly distributed
- You want to shift platform from "ticket taker" to "Enable partner"
Signals that matter
Each signal is backed by the metrics dictionary and the Internal Platform Enablement case study, so you can see what "good" looked like in a real rollout.
Run this now
Move from reading to action with a small starter stack: start by defining the outcome, map contributions across teams, then use Build and Adopt playbooks to drive real change.
Templates
Outcome Definition Worksheet
XLSXDefine 2–4 measurable outcomes, acceptance criteria, and success signals for your platform initiative, with concrete thresholds for reliability and adoption.
Contribution Mapping Canvas
XLSXMap Drive/Contribute/Enable/Advise/Inform across phases for platform, SRE, and product teams so everyone sees their role on the paved-paths journey.
Playbooks
Build: Paved Paths Playbook
KB ArticleDesign and roll out CI/CD and observability paved paths with clear SLO policy, rollout cohorts, and rollback drills.
Adopt: Benefits Realization Playbook
KB ArticlePlan adoption cohorts, scorecards, and benefits validation so you can prove the platform impact, not just ship the paths.
Decision Ladder
Click each level to learn when to escalate
Decision rights
Decision Rights & Escalation Ladder
Make it explicit who Drives platform decisions, which changes teams can make locally, when to escalate, and which thresholds pause adoption or trigger re-design when SLOs or on-call health are at risk.
View Decision Rights hubWhat practitioners say
Real feedback from teams using C2O for internal platform enablement
“C2O helped us stop being the bottleneck. Product teams now self-serve on our paved paths, and our platform adoption went from 40% to 85% in one quarter.”
Sarah Chen
Head of Platform Engineering, Series C FinTech
“The contribution mapping canvas was a game-changer. We finally had clarity on who enables versus who drives platform decisions.”
Marcus Johnson
Staff Platform Engineer
Case proof
Before/after metrics and decision records from an Internal Platform Enablement initiative that used C2O as the collaboration layer for paved paths, SLO policy, and adoption.
Internal Platform Enablement
Before/after metrics and decision records from an Internal Platform Enablement initiative that used C2O as the collaboration layer for paved paths, SLO policy, and adoption.
| Metric | Before | After |
|---|---|---|
| Error-budget policy compliance | Below policy on several services | Evidence |
| Alert noise ratio | High, untracked noise from bespoke pipelines | Evidence |
| MTTR (median) | 58 minutes | Evidence |
Explore other use cases
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