C2O vs RACI
Understanding the key differences and why C2O represents an evolution in collaboration frameworks
RACI: A Foundation, Not a Final Answer
Teams move fast but decide slowly. Traditional RACI matrices fail in today's AI-augmented, innovation-driven enterprise. They create silos, decision paralysis, and the notorious "not my job" mentality. With 95% of AI initiatives failing to deliver ROI and a 3:1 change management cost ratio, organizations need a fundamentally different approach. C2O shifts focus from task assignment to outcome contribution, transforming internal service groups from gatekeepers into partners and distributing AI's cognitive load across entire teams rather than creating expert bottlenecks.
Evidence-backed impact
Headline results from C2O pilots. Follow the links for detailed case studies and metric definitions.
Key Differences
RACI Works Best For:
- Stable operations and steady-state processes
- Compliance, audit trails, and regulatory requirements
- Crisis response with fixed authority structures
C2O Works Best For:
- Innovation projects and cross-functional initiatives
- AI/ML programs and digital transformation
- Matrix organizations needing flexible collaboration
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