Stop Managing Tasks. Start Delivering Outcomes.
C2O transforms cross-functional collaboration by mapping contributions to strategic outcomes, reducing decision bottlenecks by 37% while building true accountability
Why C2O?
Teams move fast but decide slowly. Traditional RACI matrices fail in today's AI-augmented, innovation-driven enterprise. They create silos, decision paralysis, and the notorious "not my job" mentality. With 95% of AI initiatives failing to deliver ROI and a 3:1 change management cost ratio, organizations need a fundamentally different approach. C2O shifts focus from task assignment to outcome contribution, transforming internal service groups from gatekeepers into partners and distributing AI's cognitive load across entire teams rather than creating expert bottlenecks.
Why AI needs a new collaboration model
AI can boost routine work dramatically, but many teams see a 19% productivity decline for senior experts when they become bottlenecks for verifying prompts, outputs, and model behavior.
C2O distributes that hidden work across Drive, Contribute, and Enable roles so AI initiatives stop slowing down the people you rely on most.
Key insight
19%
measured productivity decline for senior experts when AI verification work piles up on a few people.
Core Principles of C2O
Built on four foundational pillars that drive successful collaboration
Outcome-Focused
Start with the end in mind. Every contribution aligns with clear, measurable outcomes.
Collaborative
Recognize that success comes from collective contributions, not siloed responsibilities.
Adaptive
Flexible framework that evolves with your team's needs and project dynamics.
Actionable
Clear pathways from contribution to outcome with practical implementation steps.
How C2O Works
The C2O model transforms collaboration by mapping contributions directly to outcomes. Instead of rigid role assignments, it creates a dynamic framework where team members understand how their work drives results.
Inputs
Outcomes, signals, constraints, and AI or transformation use cases.
Contribution Map
Map Drive / Contribute / Enable roles across the lifecycle for each outcome.
Decision Protocols
Make decision rights, escalation paths, and cadences explicit.
Outcomes
Track value, reliability, and adoption so you can adapt contributions as you learn.
See C2O in real scenarios
Start from a concrete situation like platform enablement, reliability recovery, or product onboarding, and use C2O to connect contributions, decision rights, and metrics for the leaders who own those outcomes.
Use case
Internal Platform Enablement
Use C2O to move teams onto paved paths while improving reliability: clearer SLO policy, healthier on-call, and faster adoption.
Best for: Platform Lead / Head of Platform
Signature signal
96% Error-budget policy compliance
Use case
Reliability Recovery After Incidents
Use C2O to recover from incident spikes and error-budget burn by clarifying outcomes, decision rights, and guardrails across the lifecycle.
Best for: Ops / Reliability Lead
Signature signal
22% → 7% Error-budget burn brought back into policy
Use case
Product Growth: B2B Onboarding
Use C2O to cut time-to-first-value and raise activation by aligning outcomes, contributions, and lifecycle playbooks.
Best for: Head of Product / Growth Lead
Signature signal
6d → 2.7d Time-to-first-value (median)
Start with a 3-step plan
Answer three quick questions to get a tailored path: Outcome Definition, Contribution Mapping, and one lifecycle playbook, plus signals to watch.
Start Here
Answer three quick questions to get a focused 3-step plan: outcome definition, contribution mapping, and a lifecycle playbook, plus signals to watch.
Your 3-step plan
Choose a persona, main pain, and risk appetite to see a concrete 3-step plan with templates and playbooks.
Why Teams Choose C2O
Real benefits that drive better collaboration and results
Clearer Accountability
Everyone understands how their contributions link to outcomes, creating natural accountability without micromanagement.
Improved Efficiency
Reduce overlap and gaps by clearly mapping all contributions to desired outcomes.
Enhanced Engagement
Team members see the impact of their work, driving motivation and ownership.
Better Alignment
Keep everyone focused on what matters most - the outcomes that drive business value.
Faster Decisions
Clear contribution mapping enables quicker decision-making and reduces bottlenecks.
Scalable Framework
Works for projects of any size, from small teams to enterprise-wide initiatives.
Proven Impact
Organizations using C2O report faster decisions, higher engagement, and clearer accountability.
Impact metric
Reduction in expert bottlenecks
Click the number to open evidence from metrics and case studies.
Open full metrics & case studyImpact metric
Fewer escalations
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Open full metrics & case studyImpact metric
Faster speed-to-market
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Open full metrics & case studyExplore the Knowledge Base FAQ
The C2O Knowledge Base is free. You can explore public FAQs and sample articles without signing in. To unlock full deep-dives, templates, and downloads, you'll need a free account—no paywall, no subscription.
Learn the C2O basics
Read a concise overview of why C2O exists, how it differs from RACI, and when to use it.
Open "What is C2O?"Browse the Knowledge Base
Explore foundations, lifecycle deep-dives, patterns, and case studies in the C2O KB.
Open Knowledge BaseGet worksheets & templates
Download outcome worksheets, contribution canvases, decision templates, and more.
Open resources libraryWhat People Are Saying
Hear from leaders who have transformed their teams with C2O
“C2O solved our AI productivity paradox overnight. Expert productivity increased while juniors actually learned instead of just prompting.”
Sarah Chen
VP of Data & Analytics
Fortune 500 Bank
“We cracked ESG compliance by mapping contributions instead of tasks. C2O made the impossible merely difficult, then achievable.”
Marcus Weber
Chief Transformation Officer
Global Manufacturer
“Decision speed doubled when we stopped asking whose job and started asking what contribution. C2O gave us our velocity back.”
Jennifer Park
Head of Innovation
Tech Unicorn
“The shift from Provider to Partner was immediate. Teams that fought over resources now collaborate on outcomes naturally.”
David Thompson
PMO Director
Healthcare Network
“C2O bridges the gap between agile execution and enterprise governance. It's the missing piece we searched for years to find.”
Lisa Rodriguez
Enterprise Agile Coach
Retail Giant
Testimonials are anonymized and results are representative of past engagements. Outcomes are not guaranteed for every team.
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Ready to put C2O to work?
Start with a guided 3-step plan, then dive into real-world use cases that match your initiatives.