C2O Metrics Dictionary
Baseline the numbers that prove collaboration and outcome health
Why it matters
This dictionary translates C2O outcomes, behavioral, and adoption metrics into plain language so teams can baseline before pilots and monitor impact throughout the lifecycle.
Project Outcomes
| Metric | Definition | Phase Ownership | |
|---|---|---|---|
| Decision Latency | Avg. time from decision request to resolution | Decide | |
| Outcome Realization | % of targeted value achieved post-launch | Adopt | |
| Cycle Time | Elapsed time to complete current phase | Build / Run |
People & Behavior
| Metric | Definition | Phase Ownership | |
|---|---|---|---|
| Collective Psychological Ownership | Pulse survey: “I feel responsible for this outcome” | All | |
| Collaboration Density | Cross-functional interactions per sprint | Build | |
| Escalation Rate | Escalations per sprint | Decide |
Change & Adoption
| Metric | Definition | Phase Ownership | |
|---|---|---|---|
| Adoption Depth | % of target users actively engaging | Adopt | |
| Enablement Completion | % of personas through change journey | Adopt | |
| Value Realization Lag | Time from launch to measurable benefit | Adopt |
AI-Specific (Optional)
| Metric | Definition | Phase Ownership | |
|---|---|---|---|
| Bias Incidents | Number of bias detections per cycle | Build / Run | |
| Drift Alerts | Count of model drift threshold breaches | Run | |
| SME Load | Hours senior experts spend on verification | Build |