Tech Corp faced mounting decision latency across 12 cross-functional teams. By adopting C2O, they cut decision time by 60% without sacrificing quality.
Context
Rapid growth created overlapping responsibilities and unclear decision rights. RACI matrices were maintained but rarely used in practice.
Intervention
- Defined outcomes for each quarter with measurable indicators
- Mapped contributions by function to each outcome
- Introduced lightweight decision and escalation protocols
Results
- Decision cycle time reduced by 60%
- Three product initiatives launched ahead of schedule
- Employee engagement up 12 points in pulse surveys
Takeaways
- Outcome clarity reduces decision thrash
- Contribution mapping aligns cross-functional work
- Explicit protocols enable speed with accountability