Common C2O Implementation Mistakes and How to Avoid Them

Mistake 1: Treating C2O as a New RACI

Outcome mapping is not a role matrix. Keep outcomes central, roles secondary.

Mistake 2: Skipping Decision Protocols

Protocols reduce friction. Define decision rights and escalation paths early.

Mistake 3: No Metrics

Track progress with leading and lagging indicators linked to outcomes.

Mistake 4: Over-Engineering

Start lightweight. Iterate with feedback from contributors.